Resolving issues for existing solutions
At SMS Machine Automation we have 20+ years experience in supporting ongoing projects, as well as building entirely new solutions. Largely due to this, we understand the importance of both compatibility and reliability.
Whenever motion control equipment is purchased from us, we would provide technical support whether it be a breakdown or not of satisfactory quality, we can inspect and resolve to the best of our ability, and have multiple partners that can support in cases which need more specialized investigation and heavy repairs.
In terms of software diagnosis, we have multiple controls engineers with 5+ years experience who can remotely provide support, or arrange for a site visit if required.
Customer provides as much information as possible regarding the fault and how it has occurred i.e. is it possible recreate, what was happening when the problem was first found, relevant part numbers etc. (Also relevant photographs and images)
Our engineers would then investigate using this information and refer to past issues they've dealt with, and work alongside the manufacturer where necessary.
We would then get in touch with the customer to resolve the issue, whether remotely or via a site visit.
Get in touch and we'll walk you through how this service could fit your application.